Support you can count on, close to home.
Elvana Care helps older Canberrans, Queanbeyan, Karabar and Yass residents live safely and independently at home — wherever possible, with a familiar face, not a rotating roster of strangers.
Free, no-obligation chat · Open 8am–5pm, every day
Let's have a chat about what would help.
Leave your number and we'll call you back for a free, no-obligation chat — or call us directly, 8am–5pm every day. Already decided? Go straight to the client intake form.
Get a free call-back
Prefer to reach us directly?
Care that feels personal, because it is
Same face, every time
Wherever possible, you'll be matched with a familiar carer so there's no re-explaining your routine to a stranger each visit. If your usual carer is ever unavailable, we'll arrange trusted cover.
Flexible, not fixed
Scale visits up or down as needs change. No lock-in contracts and no penalty for a lighter fortnight.
Local, not a call centre
We're a Canberra family business. When you call, you speak to someone who actually knows your file.
Safe, by design
Every carer completes a national police check and we carry full public liability insurance.
Looking into care for a parent, not yourself? That's how most people start.
It's common for one person — usually an adult child — to start researching while everyone else is still getting used to the idea. That's a completely normal way in, and we're set up to work with you at whatever stage you're at.
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Start with what's changed
Showering, meals, getting to appointments, keeping on top of the house — noticing what's become harder lately is a more useful starting point than trying to have every answer.
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Keep their preferences in view
Routines, people and places they care about matter to us just as much as the practical tasks. Tell us and we'll build the plan around them.
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Bring them in when it feels right
You're welcome to make the first call or fill in the form on their behalf — we'll always loop your parent into the conversation before anything is booked.
Practical, everyday support — tailored to you
Every client's needs look different. We build a plan around what actually helps, not a fixed package.
Personal care
Help with showering, dressing, grooming and mobility, delivered with patience and respect.
Domestic assistance
Cleaning, laundry, meal prep and the everyday jobs that get harder to keep up with alone.
Home maintenance & modifications
Small repairs, garden upkeep and safety modifications that keep the home liveable.
Social support
Companionship, outings and a friendly face for a chat — connection matters as much as care.
Care coordination
Help navigating My Aged Care, Support at Home and Home Care Package funding, paperwork and scheduling — we handle the admin so you don't have to.
Transport & appointments
Getting to and from medical appointments, shopping and community activities.
However your support is funded, we can help
Funding can be the most confusing part of getting started. Here's the short version — we'll walk you through the rest in your first chat.
Support at Home
The Australian Government's current in-home care program, which replaced Home Care Packages from November 2025 and is accessed through My Aged Care. If you have a Support at Home budget (or a legacy Home Care Package still transitioning across), we can provide services alongside your provider or coordinator to help it go further. We don't currently provide CHSP-funded services.
Still on a legacy Home Care Package?
If you're transitioning from a Home Care Package, we can work alongside your existing provider or coordinator while that transition happens, so nothing falls through the gap.
Not sure what applies to you, or haven't been assessed through My Aged Care yet? Most people aren't sure, and that's completely normal. Tell us your situation in a free first chat and we'll explain your options in plain English.
Simple to start, easy to adjust
New to home care? Most people are — here's exactly what happens, from first call to first visit.
Have a chat
A free, no-obligation conversation about what support would actually help — by phone or in person.
We build a plan
A simple plan around your needs, funding and preferences — nothing generic, nothing locked in.
Meet your carer
Wherever possible, we introduce you to a familiar carer before anything starts, so it's a face you already know.
Check in & adjust
We stay in touch and adjust the plan as your needs change over time — just let us know.
Run by a local family, not a call centre
Elvana Care was started by a husband-and-wife team here in Canberra who wanted care to feel personal again — not a rotating roster of unfamiliar faces or a service booked through an app.
We keep our client numbers small on purpose, so every person we support gets consistency, not just coverage.
— The Elvana Care team
The name
"Elvana" — moonlight, hope.
A steady, gentle presence rather than a flashing light — that's the kind of support we aim to be: dependable, calm, and there when it's needed.
Three questions worth asking any home care provider
Whoever you end up choosing, these are worth asking upfront — here's how we answer them.
Will I see the same carer, or someone different each visit?
Wherever possible, it's a familiar face — we'll arrange trusted cover if they're ever unavailable — why that matters.
What exactly am I paying for?
A clear breakdown of what your Support at Home budget covers, with no surprise fees — see funding & pricing.
What happens if my needs change?
No lock-in contracts — visits scale up or down as things change. See how it works.
Good to know before you call
I'm looking for care for my mum or dad, not myself — is that okay?
Is there a minimum number of hours?
Are your carers police-checked and insured?
Proudly local to Canberra, Queanbeyan & Yass
We currently support clients across the ACT, plus Queanbeyan, Karabar and Yass in NSW, with capacity growing as we do. If you're just outside these areas, get in touch anyway — we're expanding.
Home care in Queanbeyan · Home care in Karabar · Home care in Yass
Complete your client intake & consent form
Once you're ready to move ahead — after a chat, a call, or a quick enquiry above — this is the full intake and consent form we'll need on file to get started.
Form running a bit small in there? Open it in its own tab instead.