For professionals

For Health & Community Professionals

A quick reference, not a sales page — last reviewed October 2026.

If you're an OT, Care Finder, GP, social worker or other professional supporting someone through Support at Home, this page is meant to save you time: two guides you can send a client directly, and the plain facts about Elvana Care so you can decide for yourself whether we're worth mentioning.

Guides you can send a client directly

• You've Been Approved for Support at Home — What Happens Next? — for someone who has just received their approval letter and isn't sure what to do with it.
• How to Choose a Support at Home Provider in Canberra — a vendor-neutral comparison checklist, useful regardless of which provider a client ends up choosing.
• How Much Does Home Care Cost in Canberra? — a plain-English breakdown of Support at Home costs, for clients trying to budget before they commit to anything.

Quick facts about Elvana Care

• Independent, family-run home and community aged care provider based in Canberra — not part of My Aged Care or the Australian Government, and not a franchise.
• Service area: most Canberra districts, plus Queanbeyan, Karabar and Yass.
• Works with Support at Home clients alongside their registered provider or care coordinator, as an associated (subcontracted) provider — including while a legacy Home Care Package is still transitioning across. Does not currently provide CHSP-funded services.
• No lock-in contracts and no minimum term.
• Deliberately keeps client numbers limited so people see the same one or two carers consistently, rather than a rotating roster.
• All staff hold national police checks; the business carries public liability insurance.

When it might be worth mentioning us

We're not going to claim we're the right fit for everyone. Situations where clients have told us Elvana was useful to know about: they want continuity with the same carer rather than a rotating roster; or they already have a provider or care coordinator and want to top up their Support at Home budget rather than switch everything at once (our guide on that covers how it works).

Getting in touch

For a professional enquiry on behalf of a client, or if you'd like more detail than this page covers, contact us directly or call 0410 193 962. We're happy to answer questions before a client commits to anything.

Registered Support at Home providers: we're available as an associated (subcontracted) provider for personal care, domestic assistance, social support and transport across Canberra, Queanbeyan, Karabar and Yass, 8am–5pm, seven days a week. Email info@elvanacare.com.au and we'll send through our onboarding documents.